Returns & Refunds policy

Return Period:

Customers are allowed to request a product return within 15 days of receiving it.

Customers must submit the return request within 48 hours of receiving the product via e-mail: catchiperfumes@gmail.com

Return Conditions:

The presence of a manufacturing defect in the product.

The product does not match the original order.

The customer desires a return or replacement.

Product Condition:

The product must be in its original packaging.

The product must not be used or damaged.

Shipping Process:

Customers bear the cost of shipping the returned products. Around 50 AED.

Shipping charges will be deducted from the customer even if they benefited from free shipping.

Shipping Error:

If we incorrectly send the order, we will take full responsibility, including shipping fees.

Refund Process:

The amount will be refunded to the customer after receiving and inspecting the product. We will use the same means of payment as you used for the order.